Welcome to Raina Fashions.
These Terms & Conditions govern your use of our website, rainafashions.com, and your purchase of kurtis, apparel, jewellery, accessories, and other products offered by Raina Fashions.
By accessing our website, placing an order, or purchasing from us, you agree to these Terms & Conditions along with our Return, Exchange & Refund Policy and Privacy Policy.
Please read these terms carefully before placing an order.
- About Raina Fashions
Raina Fashions offers women’s fashion products including kurtis, ethnic wear, apparel, jewellery, and accessories.
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.
However, minor variations may occur because of photography, screen settings, manufacturing processes, fabrics, printing, embroidery, or handcrafted finishes.
- Eligibility to Use the Website
By using this website or placing an order, you confirm that you are legally capable of entering into a purchase transaction.
If you are using the website on behalf of another person, you confirm that you have permission to do so.
You are responsible for ensuring that all information provided while placing an order is complete and accurate.
- Product Information
We make reasonable efforts to accurately display:
- Product colours
- Fabrics
- Sizes
- Measurements
- Designs
- Prints
- Embroidery
- Jewellery finishes
- Product specifications
- Prices
- Availability
However, the appearance of a product may vary slightly depending on your mobile phone, computer, display settings, lighting, photography, or editing.
Garment Variations
Certain products may naturally have minor variations, particularly:
- Hand-block printed fabrics
- Ajrakh products
- Tie-dye garments
- Natural or traditionally dyed fabrics
- Embroidered garments
- Handcrafted products
- Printed fabrics
Print placement may also differ slightly from one garment to another.
Such reasonable variations are part of the nature of these products and are not necessarily considered defects.
Jewellery Variations
Jewellery may show minor variations in:
- Finish
- Polish
- Colour
- Reflections
- Stone placement
- Hand-finishing
These variations may occur as a normal part of manufacturing and photography.
- Size and Measurements
Customers are requested to check the applicable size chart and product measurements carefully before placing an apparel order.
Garment measurements may vary slightly because of manufacturing and manual measurement.
Fit may also differ depending on body shape, preferred fit, garment style, fabric, and design.
Selecting the correct size remains the customer’s responsibility.
If Raina Fashions sends a size different from the size confirmed in your order, please contact us in accordance with our Return, Exchange & Refund Policy.
- Pricing
All product prices displayed on our website are shown in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
The price applicable to an order will generally be the price displayed when the order is successfully placed, subject to correction of obvious pricing or technical errors where permitted by applicable law.
Any applicable shipping charges or other charges will be displayed during the purchasing process wherever applicable.
Promotional prices, discounts, coupon codes, and special offers may be available for limited periods and may be subject to additional conditions.
- Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that it will remain available until your order is successfully confirmed.
In rare cases, an item may become unavailable after an order is placed because of:
- Inventory mismatch
- Simultaneous orders
- Stock damage
- Supplier availability
- Technical errors
If we cannot fulfil an order, we will contact you and provide an appropriate resolution.
- Orders
An order is considered received when it is successfully submitted through our website or another authorised Raina Fashions ordering channel.
We reserve the right to verify an order before accepting or dispatching it.
We may refuse or cancel an order where reasonably necessary, including in cases involving:
- Incorrect pricing
- Product unavailability
- Suspected fraudulent transactions
- Incorrect or incomplete customer details
- Payment failure
- Technical errors
- Orders that cannot reasonably be fulfilled
Where payment has already been received for an order that we are unable to fulfil, the applicable amount will be handled in accordance with applicable law and our policies.
- Payment
Customers must use the payment methods made available during checkout or through an authorised Raina Fashions payment channel.
Depending on availability, these may include payment options provided by third-party payment processors.
Raina Fashions does not ask customers to share confidential banking information such as:
- UPI PINs
- ATM PINs
- CVVs through chat
- Internet banking passwords
- OTPs
Never share such information with anyone claiming to represent Raina Fashions.
Third-party payment processors may have their own terms, privacy policies, and security procedures.
- Shipping and Delivery
Orders are delivered to the shipping address provided by the customer.
Customers are responsible for providing:
- Correct recipient name
- Complete postal address
- Correct PIN code
- Valid mobile number
- Other information necessary for delivery
Estimated delivery dates are indicative and may vary depending on destination, courier operations, weather, public holidays, logistical issues, or circumstances beyond our reasonable control.
We will make reasonable efforts to dispatch and deliver orders within the communicated timeframe.
If a delivery issue gives rise to rights under applicable consumer law, those statutory rights will continue to apply.
- Incorrect Shipping Information
Raina Fashions will not be responsible for delivery failure caused by incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
If a parcel is returned because:
- The address is incorrect
- The customer is unavailable
- Delivery is repeatedly refused
- The phone number is incorrect
- The courier cannot reach the customer
additional shipping charges may apply if the customer requests re-dispatch.
- Order Cancellation
Customers may request cancellation before dispatch.
Cancellation cannot be guaranteed once an order has been processed or handed over to the courier.
Once an order has been dispatched, it will be handled according to our applicable Return, Exchange & Refund Policy and applicable consumer law.
- Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.
Please review that policy before placing your order.
Eligible complaints regarding damaged, defective, missing, or incorrectly supplied products should be reported within the timeframe specified in that policy.
A clear, continuous and unedited unboxing video may be required for verification of certain claims, particularly damaged, missing, or incorrectly supplied items.
Nothing in our policies is intended to remove any consumer rights that cannot legally be excluded.
- Apparel Care
Garment care instructions should be followed carefully.
Depending on the product, certain fabrics may require:
- Hand washing
- Gentle washing
- Separate washing
- Mild detergent
- Shade drying
- Low-temperature ironing
- Dry cleaning
Raina Fashions will not be responsible for deterioration caused by incorrect washing, bleaching, excessive heat, inappropriate detergents, alterations, or improper storage.
Traditionally dyed or printed fabrics may show minor colour release during initial washes.
- Jewellery Care
Jewellery should be handled carefully.
To help maintain its appearance, avoid unnecessary exposure to:
- Water
- Sweat
- Perfume
- Lotions
- Cosmetics
- Sanitizers
- Cleaning chemicals
- Excessive humidity
Store jewellery separately in a dry pouch, jewellery box, or suitable storage container.
Normal wear, tarnishing, scratches, discolouration, or damage resulting from use or improper care is not considered a manufacturing defect.
- Promotions and Discount Codes
Promotional offers may be subject to:
- Validity periods
- Minimum order values
- Product restrictions
- Usage limits
- Customer-specific eligibility
- Other stated terms
Unless otherwise stated, multiple promotional codes cannot necessarily be combined.
We reserve the right to withdraw or modify promotional offers where reasonably necessary.
- Website Use
You agree not to use the Raina Fashions website:
- For unlawful purposes
- To commit fraud
- To interfere with website security
- To transmit malicious software
- To misuse payment systems
- To impersonate another person
- To copy or commercially exploit website content without permission
- To disrupt website operation
We may restrict access where misuse, fraud, security threats, or unlawful activity is suspected.
- Intellectual Property
Unless otherwise stated, content appearing on rainafashions.com, including:
- Brand name
- Logo
- Product photographs
- Graphics
- Product descriptions
- Website text
- Banners
- Designs
- Videos
- Marketing material
is owned by, licensed to, or lawfully used by Raina Fashions.
This content may not be copied, reproduced, modified, republished, distributed, or commercially used without prior written permission, except where permitted by law.
- Third-Party Services and Links
Our website may use or link to third-party services such as:
- Payment gateways
- Courier providers
- Analytics tools
- Social media platforms
- Messaging services
- External websites
Raina Fashions does not control the privacy practices, availability, security, or content of independent third-party websites or services.
Customers should review the applicable terms and privacy policies of those providers.
- Reviews and User Content
If customers submit reviews, photographs, comments, testimonials, or other content, they should ensure that the content is truthful and does not infringe another person’s rights.
We reserve the right to moderate or remove content that is unlawful, abusive, misleading, offensive, fraudulent, or irrelevant.
We will not knowingly create or publish fake customer reviews.
- Limitation of Liability
Raina Fashions will make reasonable efforts to maintain accurate information and reliable website operation.
To the extent permitted by law, we will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits any liability or statutory consumer right that cannot lawfully be excluded.
- Force Majeure
Raina Fashions will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, including:
- Natural disasters
- Floods
- Severe weather
- Fire
- Epidemics or pandemics
- Government restrictions
- Strikes
- Transportation disruptions
- Courier interruptions
- Internet or telecommunications failures
- Other comparable circumstances
We will make reasonable efforts to minimise disruption when such events occur.
- Privacy
Personal information collected through our website or during an order is handled according to our Privacy Policy.
By using the website, you acknowledge that your information may be processed as described in that policy.
- Changes to These Terms
Raina Fashions may update these Terms & Conditions from time to time to reflect changes in:
- Business practices
- Website functionality
- Products and services
- Regulatory requirements
- Applicable laws
The latest version will be published on our website along with its updated date.
- Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any dispute will be handled subject to applicable consumer protection laws and the jurisdiction provided by applicable law.
- Contact Us
For questions relating to these Terms & Conditions, orders, products, or customer service, contact:
Raina Fashions
Website: rainafashions.com
Email: info@rainafashions.com