At Raina Fashions, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Raina Fashions may collect, use, store, share, and protect personal information when you visit rainafashions.com, purchase our products, contact us, or otherwise interact with us.
By using our website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy.
- Information We May Collect
Depending on how you interact with Raina Fashions, we may collect information such as:
Personal and Contact Information
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code
Order Information
We may collect information relating to your purchases, including:
- Products ordered
- Size and product selections
- Order value
- Order number
- Payment status
- Delivery status
- Return or exchange requests
- Customer service communications
Payment Information
Payments may be processed through third-party payment service providers.
Raina Fashions does not ordinarily store sensitive authentication information such as:
- Credit or debit card PIN
- CVV
- UPI PIN
- Internet banking password
- OTP
Payment processors may collect and process information according to their own privacy and security practices.
Website and Device Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Approximate location derived from technical information
- Website interactions
This information may be collected through cookies, analytics tools, or similar technologies.
- How We Use Your Information
We may use personal information where reasonably necessary to:
- Process and confirm orders
- Receive payments
- Deliver purchases
- Communicate order updates
- Handle exchanges and customer support requests
- Respond to queries
- Prevent fraudulent transactions
- Improve our website
- Understand customer preferences
- Maintain business and transaction records
- Comply with legal and regulatory obligations
- Protect our website and customers
- Provide promotional communications where permitted
We aim to collect and use only information reasonably necessary for legitimate business and legal purposes.
- Order Processing
To fulfil an order, we may need to use information including your:
- Name
- Contact number
- Email address
- Shipping address
- Billing details
- Order details
Without certain required information, we may be unable to process or deliver an order.
- Sharing Information With Service Providers
Raina Fashions may share necessary information with trusted third-party service providers involved in operating our business.
These may include:
- Courier and logistics partners
- Payment gateways
- Website hosting providers
- E-commerce platform providers
- Email service providers
- SMS or messaging service providers
- Analytics providers
- Technical service providers
- Accounting or professional advisers where required
We aim to share only the information reasonably required for the relevant service.
For example, a courier company may require your name, mobile number, address, and order-related delivery information.
- Payment Processing
Payments made through our website may be processed by third-party payment gateways or financial institutions.
These providers may independently collect information necessary to process your payment.
Their processing may be governed by their respective privacy policies, terms, and regulatory obligations.
Raina Fashions does not request that customers send passwords, PINs, CVVs, or OTPs through email, WhatsApp, social media, or ordinary customer service communications.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files placed on your browser or device that may help us:
- Remember website preferences
- Maintain shopping-cart functionality
- Understand website traffic
- Measure site performance
- Improve user experience
- Analyse how visitors use the website
- Support advertising or marketing functions where applicable
Some cookies may be necessary for the website to function correctly.
Other cookies may be used for analytics or marketing where permitted.
You may be able to block or delete cookies using your browser settings. However, disabling certain cookies may affect website functionality.
- Analytics
We may use third-party analytics services to understand how visitors interact with our website.
These tools may collect technical information including:
- Device information
- Browser information
- Pages viewed
- Time spent
- Traffic sources
- General website usage patterns
We use such information to improve website performance, navigation, products, and customer experience.
- Marketing Communications
Where permitted, Raina Fashions may use your contact details to communicate information about:
- New arrivals
- Product launches
- Offers
- Discounts
- Sales
- Collections
- Promotions
- Brand updates
Marketing communications may be sent through channels such as email, SMS, WhatsApp, or other channels where appropriate.
You may ask us to stop sending marketing communications at any time by using an available unsubscribe option or contacting us.
Stopping marketing communications will not prevent us from sending essential transactional communications relating to an existing order.
- WhatsApp and Social Media
If you communicate with Raina Fashions through WhatsApp, Instagram, Facebook, or another third-party platform, that platform may independently collect and process information under its own privacy policy.
Information you voluntarily send to us through these channels may be used to:
- Answer questions
- Process orders
- Provide customer support
- Resolve order issues
- Respond to exchange requests
Customers should avoid sending confidential financial information through social media or messaging applications.
- How Long We Keep Information
We may retain personal information only for as long as reasonably required for:
- Order fulfilment
- Customer service
- Accounting
- Taxation
- Fraud prevention
- Legal obligations
- Dispute resolution
- Business recordkeeping
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it as appropriate.
- Data Security
Raina Fashions takes reasonable organisational and technical precautions intended to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure.
Customers should also protect their own devices, passwords, payment credentials, and account information.
- Your Choices and Rights
Subject to applicable law, you may have rights relating to personal information held about you.
Depending on the circumstances and applicable law, these may include the ability to:
- Request information about how your personal data is processed
- Request correction of inaccurate information
- Request updating of incomplete information
- Request erasure of eligible personal information
- Withdraw consent where processing is based on consent
- Raise concerns or grievances regarding the handling of your personal information
Certain information may need to be retained where required by law or necessary for legitimate legal, accounting, transaction, fraud-prevention, or dispute-resolution purposes.
- Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent using the method made available for that purpose or by contacting us.
Withdrawal will apply to future processing based on that consent, subject to applicable law.
Withdrawal of consent does not necessarily require deletion of information that we must retain for legal, contractual, transaction, accounting, fraud-prevention, or other lawful purposes.
- Children’s Privacy
Our website and products are intended primarily for general retail customers and are not designed specifically to collect personal information from children.
If a minor purchases through the website, a parent or legal guardian should supervise the transaction where required.
If we become aware that personal information relating to a child has been collected in circumstances requiring parental consent or other protections under applicable law, we will take appropriate steps.
- Third-Party Websites
Our website may contain links to external websites or third-party platforms.
Raina Fashions is not responsible for the privacy policies, data collection practices, security, or content of independent third-party websites.
Customers should review the privacy policy of any external website before providing personal information.
- Social Media Content
If you publicly tag Raina Fashions or interact with our public social media pages, information you post may be visible to other users depending on your privacy settings and the platform’s policies.
We recommend that customers avoid posting order numbers, addresses, mobile numbers, or other sensitive information publicly.
- Customer Reviews and Photographs
If you voluntarily submit a product review, testimonial, photograph, or other content, we may request permission to use it for purposes such as:
- Website reviews
- Social media
- Product promotion
- Marketing material
Where appropriate, we will use such content in accordance with the permission provided and applicable law.
- Fraud Prevention and Website Security
We may process relevant information to:
- Detect suspicious transactions
- Prevent fraud
- Protect our customers
- Protect our website
- Investigate misuse
- Enforce our Terms & Conditions
- Comply with lawful requests
This may include reviewing transaction, device, order, or communication information where reasonably necessary.
- Legal Disclosure
We may disclose information where required or permitted by applicable law, including in response to:
- Court orders
- Government requests
- Regulatory requirements
- Law-enforcement requests
- Tax or accounting obligations
- Legal claims
- Fraud investigations
We may also use or disclose information where reasonably necessary to protect our legal rights or the rights and safety of customers and others.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business
- Website functionality
- Technology
- Service providers
- Data practices
- Applicable laws and regulations
The revised version will be published on rainafashions.com with an updated “Last Updated” date.
We encourage customers to review this Privacy Policy periodically.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Raina Fashions
Website: rainafashions.com
Email: info@rainafashions.com
Please include sufficient information for us to understand and respond to your request.